Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to https://www.elab-france.com, Europe Laboratoire France (also known as “ELAB-FRANCE”) and Victoria NY, LLC. (also known as “VNY”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to ELAB-FRANCE include https://www.elab-france.com, and Victoria NY, LLC. The ELAB-FRANCE website is https:// www.elab-france.com. By using the ELAB-FRANCE website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, ELAB-FRANCE may collect personally identifiable information, such as your:

 

 -          First and Last Name

 -          Mailing Address

 -          E-mail Address

 -          Phone Number

 -          Order Type

 

If you purchase ELAB-FRANCE's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

 

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through ELAB-FRANCE's public message boards, this information may be collected and used by others.

 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Use of your Personal Information

ELAB-FRANCE collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

ELAB-FRANCE may also use your personally identifiable information to inform you of other products or services available from ELAB-FRANCE and its affiliates.

 

Sharing Information with Third Parties

ELAB-FRANCE does not sell, rent, or lease its customer lists to third parties.

 

ELAB-FRANCE may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. ELAB-FRANCE may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to ELAB-FRANCE, and they are required to maintain the confidentiality of your information.

 

ELAB-FRANCE may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ELAB-FRANCE or the site; (b) protect and defend the rights or property of ELAB-FRANCE; and/or (c) act under exigent circumstances to protect the personal safety of users of ELAB-FRANCE, or the public.

 

Tracking User Behavior

ELAB-FRANCE may keep track of the websites and pages our users visit within ELAB-FRANCE, in order to determine what ELAB-FRANCE services are the most popular. This data is used to deliver customized content and advertising within ELAB-FRANCE to customers whose behavior indicates that they are interested in a particular subject area.

 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by ELAB-FRANCE. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the ELAB-FRANCE website.

 

Use of Cookies

The ELAB-FRANCE website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize ELAB-FRANCE pages, or register with ELAB-FRANCE site or services, a cookie helps ELAB-FRANCE to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same ELAB-FRANCE website, the information you previously provided can be retrieved, so you can easily use the ELAB-FRANCE features that you customized.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ELAB-FRANCE services or websites you visit.

 

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Children Under Thirteen

ELAB-FRANCE does not knowingly collect personally identifiable information from children under the age of thirteen.

If you are under the age of eighteen, you must ask your parent or guardian for permission to use this website.

 

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of ELAB-FRANCE by contacting us here:

 

- Email: [email protected]

- Phone: +1 (201) 944-0072

 

E-mail Communications

From time to time, ELAB-FRANCE may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.  

If you would like to stop receiving marketing or promotional communications via email from ELAB-FRANCE, you may opt out of such communications by contacting [email protected].

 

Changes to this Statement

ELAB-FRANCE reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

 

Return Window Policy

Returns are generally allowed within 14 days from the date of purchase or delivery.

 

Condition of the Product

  1. Unopened Products: Products must be returned in their original, unopened condition.
  2. Opened Products: Returns of opened products may be allowed, especially if there is a defect with the product. In such cases, stricter conditions or restocking fees may apply.

 

Return Process
1. Return Authorization: Some retailers may require a return authorization or a return merchandise authorization (RMA) number before returning the product.

  1. Return Labels: Retailers may provide a prepaid return label, or customers may need to cover the return shipping costs themselves.

 

Refunds and Exchanges

  1. Refunds: Refunds are typically issued to the original method of payment once the returned product is received and processed. Retailers may offer store credit as an alternative.
  2. Exchanges: Retailers may allow exchanges for the same product, depending on stock availability and return conditions.

 

Non-Returnable Items

  1. Final Sale: Some items purchased on clearance or as final sale may not be eligible for return.
  2. Personal Care Items: For hygiene reasons, some personal care items may be non-returnable, especially if opened or used.

 

Damaged or Defective Products

  1. Claims: If a product is damaged or defective upon arrival, retailers often offer free returns or exchanges. This should be reported typically within 30 days of receiving the product.
  2. International Returns:
  3. Policies: International returns may involve additional shipping costs and longer processing times. It is important to check the specific terms for international orders.
  4. Customer Service:
  5. Support: Retailers generally provide customer service support to assist with return requests, provide return instructions, and address any issues or questions.
  6. Example Return Policy (Hypothetical):
  7. Return Window: Returns within 14 days from the date of delivery.
  8. Condition: Products must be unopened and in original packaging. Defective opened items may be accepted.
  9. Return Process: Request a return authorization via the website or customer service. Use the provided return label or arrange return shipping at your own expense.
  10. Refund: Issued to the original payment method once the return is processed. Store credit may be offered as an alternative.
  11. Non-Returnable Items: Final sale items and products marked as non-returnable.
  12. Damaged Products: Contact Customer Service within 7 days for return or exchange of damaged items.

 

Need help

Contact us at [email protected] or +1(201) 944-0072 for questions related to refunds and returns.

 

 

 

Contact Information

ELAB-FRANCE welcomes your questions or comments regarding this Statement of Privacy. If you believe that ELAB-FRANCE has not adhered to this Statement, please contact ELAB-FRANCE at:

 

Victoria NY, LLC.

Email Address:  [email protected]

 

Telephone number:

+1 (201) 944-0072

[B2B SKIN CARE PRODUCTS TERMS, CONDITIONS AND PRIVACY STATEMENT]

GENERAL IN U.S.A.:

In opening an account with Victoria NY, LLC., the owner of the Salon and/or the aesthetician will represent the line and adhere to the following rules:

1. The owner of the Salon and/or the aesthetician is committed to using and selling the products exclusively in the place of business indicated herewith. Any changes must be pre-approved by Victoria NY, LLC.

2. The owner of the Salon and/or the aesthetician is committed to observe the proper and complete use of the ELAB FRANCE skin care products.

3. All personal using and reselling ELAB FRANCE products must be aestheticians with a recognized

4. The owner of the Salon and/or the aesthetician will undertake to guaran­tee that all members of the personal performing aesthetic treatments and recommending ELAB FRANCE products attend the mandatory training courses: the Fundamental/Basic Program Class and the Advance Program Class, within a 6-month period, on the dates agreed with the Account Manager.

5. The owner of the Salon and/or the aesthetician is committed to making sure the sanitary and hygiene conditions comply with ELAB FRANCE quality standards.

6. The owner of the Salon and/or the aesthetician is committed not to sell ELAB FRANCE products on the internet nor to post suggested retail prices on their website without a prior written approval.

ORDER IN U.S.A.:

1. All orders will be placed through Victoria NY, LLC. Customer Service at the Head Office at +1 (201) 944-0072 or via email at the following address: [email protected]

Minimum order is $3000.00 (before taxes).

2. Victoria NY, LLC. reserves the right not to ship an order if the buyer exceeds his credit limit and/or does not respect its payment terms.

3. Back-orders (products and/or items) will be automatically cancelled.

4.We accept VISA and MASTER CARD (3.5% Credit Card charge fee will be applying).

5. If paid by Cash, we offer 5% Credit for next ordering (Please be noticed us priority).

6. A 1.5% fee will be charged for the past due accounts.

7. Fees of $35.00 will apply on any NSF check.

HANDLING AND DELIVERY CHARGES (IN U.S.A.):

1. Shipping fees on all orders of $1000.00 (before taxes) and more will be at the expense of Victoria NY, LLC.

2. On orders below $1000.00 (before taxes), shipping fees are as follows:

- *$20.00 for New York and New Jersey

- *$25.00 for All other United States America (Exception Hawaii and Alaska)

3. Fees of $15.00 will be charged on all C.O.D. (Cash on delivery) orders.

4."Express" delivery charges are at the customer's expense.

5. Order below $1000.00 (before taxes) will be subject to a $10.00 handling

CLAIMS AND RETURNS ( IN U.S.A.):

1. Any claim must be made within 3 days following receipt of the merchandise.

2. Returns on faulty merchandise are accepted only when previously approved with an authorization number.
3. A 25% re-stocking fee will be charged.

4. A 50% fee will be charged for damaged boxes.

5. Due to health regulations, no returns will be accepted or due to a poor stock turnover.

6. In the event of foreclosure of the Salon any return of merchandise will not be permitted, and the owner/aesthetician will have to pay any unpaid balance within 30 days of the date of closure.

PAYMENT: Mark All Remittances to U.S.A.:

[Bank Acct. Wire Transfer]

Beneficiary's Name:  VICTORIA NY LLC.

Beneficiary's Address:  2125 Center Avenue Ste. #310.

Fort Lee, N.J. 07024 U.S.A.

Beneficiary's Telephone: +1-201-944-0072

Bank Name:  JPMorgan Chase Bank N.A.

Bank Address:  2071 Lemoine Ave. Fort Lee, N.J. 07024 U.S.A.

Bank Telephone: +1-800-627-3999

Bank Account Number:  598297128

ABA Routing Number:  021202337

SWIFT Code: CHASUS33XXX

REMARKS: INTERNATIONAL ORDER & SHIPMENT:

Victoria NY, LLC. is not responsible for Custom Clearance, Custom Duty or any other Fee from

destination country. Customer is Sole Responsible for Custom Clearance and Custom Duty for the shipments. If you have any customer service questions, order status inquiries, concerns regarding defective product, please call 1-201-944-0072 or email at [email protected] and ask for the Customer Service Department. The terms and conditions herewith apply to all sales. Victoria NY, LLC. reserves the right to change any or all of these without notice. Failing to comply with the terms and conditions herewith listed and considering these mandatory training classes necessary for the proper distribution and use of the ELAB  FRANCE skin care product line, Victoria NY, LLC. reserves the right to withdraw the distribution on its line with a 30-day notice in writing.